Section 18
Power Of Commission To Impose Punishment
(1) If any service provider does not apply the tariff fixed by the Commission, collects the tariff in excess of that fixed by the Commission or apply unequal tariff in
contravention of the approved criteria, the Commission may fine such a service provider with a sum not exceeding Five Thousand Rupees, in view of the gravity of offence.
(2) If the user proves that the service provider has not taken reasonable action on the complaint made by the user, the Commission may fine such a service provider with a sum not exceeding Ten Thousand Rupees.
(3) If it is proved that any user has made a false complaint against the service provider with ulterior motive to harass the service provider, the Commission may fine such a user with a sum not exceeding Five Thousand Rupees, in view of the nature of complaint.
(4) An appeal may be made to the concerned Court of Appeal against the punishment imposed by the Commission pursuant to this Section.
contravention of the approved criteria, the Commission may fine such a service provider with a sum not exceeding Five Thousand Rupees, in view of the gravity of offence.
(2) If the user proves that the service provider has not taken reasonable action on the complaint made by the user, the Commission may fine such a service provider with a sum not exceeding Ten Thousand Rupees.
(3) If it is proved that any user has made a false complaint against the service provider with ulterior motive to harass the service provider, the Commission may fine such a user with a sum not exceeding Five Thousand Rupees, in view of the nature of complaint.
(4) An appeal may be made to the concerned Court of Appeal against the punishment imposed by the Commission pursuant to this Section.